Ordering & Shipping Information
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Citiscapes stands behind everything we sell.
Shipping and Handling
We process your order within 24 hours, insuring prompt delivery. We use UPS, FedEx or USPS for all shipping. Shipping and handling prices are subject to UPS / FedEx / USPS rate changes.
Contact us for international delivery rates. All prices and delivery charges are quoted in U.S. funds. Charges do not include duties, customs charges, or taxes. All such fees are paid for by the customer.
Note: No PO Box Deliveries - Send us a deliverable address for your order. No Framed Prints or Stretched Canvases shipped internationally or to APO/FPO addresses.
Actual Shipping Costs: All items shipped International, APO/FPO, Alaska and Hawaii will be charged actual shipping cost.
Taxes: WA State orders will be taxed 10.1%.
Delivery Time: For estimated delivery times, please see details below:
We offer a 30 day return policy, starting from the delivery date for"standard size" fiber optic art displays, unframed and framed prints. If you decide to send it back, call us Monday- Friday 8:00 AM- 5:00 PM PST. No "e-mails excuses" will be accepted as a genuine return. Return the item in its original packaging. Once we receive the returned item, we will credit your account the original purchase amount less the S/H charge and a 10% service charge fee. Damage to the product while in your possession will nullify this guarantee. Cancellations will be credited the original purchase amount less a 10% service charge fee.
There is a "return and reprint" policy for quality issues only on custom-made canvases, wall murals, large photos and prints.
There is a "no return" policy on metal wall art, ink and watercolor art, and extra large fiber optic display wall units.
Your order will take place on a Secure Server with SSL Encryption, insuring secure payment transactions and protecting vital information. Citiscapes meets the standards of the major card associations, including SAS, PCI, and SDP.
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