The Products (continued)
What kind of illumination do you use?
I think I've seen these at the mall. Are they the same?
What are the sizes of the prints?
What information do you need if I want a different print or size?
Do you sell unframed prints?
Do you sell framed prints?
What if you don't have the print or photograph I want?
Do you have other size prints or photographs? What about black and white processing?
Do you sell gift certificates?
Ordering
How do I place a large order?
Do you offer volume discounts?
Do you have a guarantee?
What if I ordered the wrong print?
Who do you use for shipping?
How long does it take to get my order?
How long does it take to get a fiber optic art display?
Do you have Next Day or Express shipping?
Is your site secure for online ordering?
What credit cards do you accept?
What do you do with my information?
Why do you need my e-mail address?
We've been custom crafting fiber optic
art displays since 1996. top
We are a small company that prides itself
in offering the highest quality available. No gimmick pricing.
We are not an outlet store. We prefer "quality over quantity".
We do not sell "possibly flawed prints". Each order is individually
placed and processed to ensure that you receive only the
best ones. We want you to be a lifetime customer. top
Citiscapes is a member of the BBB and the
BBB Online Reliability Program. We are on the BBB Honor
Roll. top
Leave us a message. We are very busy if
we can not catch the phone. We want your business. Leave
a detailed message including a convenient time to call you.
We will call you as soon as possible. Contact us with your questions or concerns. Our business hours are
Monday through Friday, 8 AM - 5 PM PST. Sometimes we are
in the office on weekends. top
A truly unique city skyline art display that is illuminated with over 150 points of light traveling in an alluring array of colors across a beautiful city skyline panorama. Each is showcased in a handsome modern wood
frame. We believe that we make the best lighted cityscape art in the world. top
Each is made to order with over 150 fiber
optic strands manually cut to length and individually
seared over candle flame and hand-woven into the picture.
It takes allot of patience and time to set each strand in
its place. top
We strive
to make you a very unique, quality crafted art showpiece.
Price is based on time and material with no mark-ups. This
is a once in a life time purchase. People will actually
notice this art. We proudly make these in the USA and you’ll
be proud to show yours off. top
We offer custom colors and stains with
semi-gloss polyurethane finish, there are extra charges
for this. top
Our exclusive illuminators are manufactured
to our display specifications. We use the same kind of components
that most other fiber optic novelty lamps use. These are
plug in units; not battery operated. top
No. These are fiber optic, not LED bulbs. You get what you pay for. Our displays are made here in the USA and the frames are made with high quality wood with a durable enamel finish. These displays are protected with tempered glass. All displays illuminate in four colors and have over 150 points of light yet only require one light bulb. top
Gallery 1 prints are 13 1/2" x 40". Gallery
2 are 12" x 36" and Gallery 3 are 12" x 36". There are description
links on the Gallery pages, "framed, unframed and fiber
optic". Otherwise the sizes are noted under the image. top
You will be working with us on your art
project. Location of your print and size is needed, so that
we may review it. Frame size, color and wood selection.
Special orders require a 1/3rd down payment. No return policy
on special request orders. top
We do sell unframed prints and photographs
from very talented panoramic photographers. International
shipping is offered. Save yourself some time, money and
effort and consider ordering it framed. top
We do sell framed prints. Check gallery
product descriptions for more information. Offered in a
standard black metal. Colored frames are available. Contact
us about your frame color needs. Sorry, no international
shipping. top
We offer 1000's of panoramas to choose
from. Let us know what you are looking for and we will gladly
help you find that very special print or photograph. top
Contact us and
let us know what you are looking for and we will see what
we can do. Black and white prints are available from Gallery
2. top
Yes, we do. They make a great gift and
are redeemable for up to 3 months. Purchase one in your
shopping cart or call us toll free at 1-877-302-5492, Monday
through Friday, 8 AM - 5 PM PST. top
Call us at toll free 1-877-302-5492. Volume
and shipping discounts may apply. top
We will give you the best possible price.
Call us toll free at 1-877-302-5492 for a quote. top
We offer a 30 day return policy, starting
from the delivery date. This should give you enough time
to know if you like it or not. If you decide to send it
back, call us between 8:00am - 5:00pm PST. No "e-mail excuses"
will be accepted as a genuine return. Once we receive the
returned item, we will credit your account the original
purchase amount less S/H and a 10% re-stocking fee. Damage
to the product while in your possession will nullify this
guarantee.
There is a 30 day "return and reprint" policy on murals,
canvases and large photos.
There is a “no return” policy on ink and watercolor art, extra large fiber optic display wall units and lampshades. top
Call us at 1-877-302-5492. You will need
to return it to the vendor. You will be responsible for
the return shipping and handling cost. Once your return
is received, the vendor will send you the correct one. top
All items are shipped by UPS, USPS or FedEx.
All items shipped International, APO/FPO, Alaska and Hawaii
will be charged actual shipping cost. Contact us for international
shipping rates. top
Shipping time varies among each Gallery.
Check shipping and handling information links provided for
each gallery. Holidays will affect delivery times. top
We average 3-4 weeks for delivery. Holidays
will effect delivery time, order early. Custom built in
wall units take 6-7 weeks delivery. top
Yes, call your order in right now at 1-877-302-5492.
We will process your order ASAP. Tell you right now, it
is expensive. top
Yes, you can be confident when placing
your order with Citiscapes. All information sent is SSL
encrypted. On any sites, look for "https" and the "lock".
If you want, call us at 1-877-302-5492 to place your order. top
We accept Visa, MasterCard, American Express, Discover and PayPal payments. top
We keep all information for shipping and
invoicing private. Information provided will be used for
shipping notices or questions about your order. That's all. top
We need your e-mail address to
send you shipping information. top
City Skylines Are the "Picture Perfect" Gift -- Gift certificates available! |
