Citiscapes City Skylines Logo"America's City Skyline Art Store"
Made in the USA
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Gallery Five

Cityscape art styles

Frequently Asked Questions
Please let us know how we can assist you!

The Company
How long has Citiscapes been doing this?
Why would I want to shop here?
I get a voice mail when I call. What should I do?

The Products
What is a fiber optic art display?
Sounds like a lot of work. Is it?
Sounds like a value. What's the deal?
Will a fiber optic display match my decor?

If you have any questions we can answer, please Email Us or call toll free
1-877-302-5492 from
8am-5pm PST.

Your satisfaction is our goal. We will go the extra mile to provide great customer service and make sure you are happy with your purchase!

 
Citiscapes BBB Business Review
 
As Seen On
As seen on The Price Is Right
 
Over 10 Years of Excellence
 
In The White House
The White House
 
 
Credit Card Merchant Services
 

Payments Accepted

We Accept:
Visa, MC, Discover, Amex
& PayPal


The Products (continued)
What kind of illumination do you use?
I think I've seen these at the mall. Are they the same?
What are the sizes of the prints?
What information do you need if I want a different print or size?
Do you sell unframed prints?
Do you sell framed prints?
What if you don't have the print or photograph I want?
Do you have other size prints or photographs? What about black and white processing?
Do you sell gift certificates?

Ordering
How do I place a large order?
Do you offer volume discounts?
Do you have a guarantee?
What if I ordered the wrong print?
Who do you use for shipping?
How long does it take to get my order?
How long does it take to get a fiber optic art display?
Do you have Next Day or Express shipping?
Is your site secure for online ordering?
What credit cards do you accept?
What do you do with my information?
Why do you need my e-mail address?


We've been custom crafting fiber optic art displays since 1996. top


We are a small company that prides itself in offering the highest quality available. No gimmick pricing. We are not an outlet store. We prefer "quality over quantity". We do not sell "possibly flawed prints". Each order is individually placed and processed to ensure that you receive only the best ones. We want you to be a lifetime customer. top


Leave us a message. We are very busy if we can not catch the phone. We want your business. Leave a detailed message including a convenient time to call you. We will call you as soon as possible. Contact us with your questions or concerns. Our business hours are Monday through Friday, 8 AM - 5 PM PST. Sometimes we are in the office on weekends. top


A truly unique city skyline art display that is illuminated with over 150 points of light traveling in an alluring array of colors across a beautiful city skyline panorama. Each is showcased in a handsome modern wood frame. We believe that we make the best lighted cityscape art in the world. top


Each is made to order with over 150 fiber optic strands manually cut to length and individually seared over candle flame and hand-woven into the picture. It takes allot of patience and time to set each strand in its place. top

We strive to make you a very unique, quality crafted art showpiece. Price is based on time and material with no mark-ups. This is a once in a life time purchase. People will actually notice this art. We proudly make these in the USA and you’ll be proud to show yours off. Cancellations will be credited the original amount less a 10% service charge fee. top


We offer custom colors and stains with semi-gloss polyurethane finish, there are extra charges for this. top


Our exclusive illuminators are manufactured to our display specifications. We use the same kind of components that most other fiber optic novelty lamps use. These are plug in units; not battery operated. top


No. These are fiber optic, not LED bulbs. You get what you pay for. Our displays are made here in the USA and the frames are made with high quality wood with a durable enamel finish. These displays are protected with tempered glass. All displays illuminate in four colors and have over 150 points of light yet only require one light bulb. top


There are description links on the Gallery pages, "framed, unframed and fiber optic". Otherwise the sizes are noted under the image. top


You will be working with us on your art project. Location of your print and size is needed, so that we may review it. Frame size, color and wood selection. Special orders require a 50% down payment. No return policy on special request orders. top


We do sell unframed prints and photographs from very talented panoramic photographers. International shipping is offered. Save yourself some time, money and effort and consider ordering it framed. top


We do sell framed prints. Check gallery product descriptions for more information. Offered in a standard black metal. Colored frames are available. Contact us about your frame color needs. Sorry, no international shipping. top


We offer 1000's of panoramas to choose from. Let us know what you are looking for and we will gladly help you find that very special print or photograph. top


Contact us and let us know what you are looking for and we will see what we can do. Black and white prints are available from Gallery 2. top


Yes, we do. They make a great gift and are redeemable for up to 3 months. Purchase one in your shopping cart or call us toll free at 1-877-302-5492, Monday through Friday, 8 AM - 5 PM PST. top


Call us at toll free 1-877-302-5492. Volume and shipping discounts may apply. top


We will give you the best possible price. Call us toll free at 1-877-302-5492 for a quote. top

We offer a 30 day return policy, starting from the delivery date for "standard size" fiber optic art displays, unframed and framed prints. If you decide to send it back, call us Monday- Friday 8:00 AM- 5:00 PM PST. No "e-mails excuses" will be accepted as a genuine return. Return the item in its original packaging. Once we receive the returned item, we will credit your account the original purchase amount less the S/H charge and a 10% service charge fee. Damage to the product while in your possession will nullify this guarantee. Cancellations will be credited the original purchase amount less a 10% service charge fee.

There is a "return and reprint" policy for quality issues only on custom-made canvases, wall murals, large photos and prints.

There is a "no return" policy on metal wall art, ink and watercolor art, and extra large fiber optic display wall units. top

Call us at 1-877-302-5492. You will need to return it to the vendor. You will be responsible for the return shipping and handling cost. Once your return is received, the vendor will send you the correct one. top


All items are shipped by UPS, USPS or FedEx. All items shipped International, APO/FPO, Alaska and Hawaii will be charged actual shipping cost. Contact us for international shipping rates. top


Shipping time varies among each Gallery. Check shipping and handling information links provided for each gallery. Holidays will affect delivery times. top


We average 3-4 weeks for delivery. Holidays will effect delivery time, order early. Custom built in wall units take 6-7 weeks delivery. top


Yes, call your order in right now at 1-877-302-5492. We will process your order ASAP. Tell you right now, it is expensive. top


Yes, you can be confident when placing your order with Citiscapes. All information sent is SSL encrypted. On any sites, look for "https" and the "lock". If you want, call us at 1-877-302-5492 to place your order. top


We accept Visa, MasterCard, American Express, Discover and PayPal payments. top


We keep all information for shipping and invoicing private. Information provided will be used for shipping notices or questions about your order. That's all. top


We need your e-mail address to send you shipping information. top

City Skylines Are the "Picture Perfect" Gift -- Gift certificates available!

 

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Need Help? 1-877-302-5492